Refund policy

1. Perishable Goods (Non-Returnable)

Due to the nature of our products (frozen), we cannot accept returns. To maintain food safety and hygiene standards, all sales of food items are final once they have left our cold-chain delivery vehicle or been collected.

2. Issues & Damages

We take great pride in our quality control and cold-chain logistics. Please inspect your order upon reception.

• Damaged Items: If your package is damaged or the vacuum seal is broken upon arrival, please notify the delivery driver immediately or contact us within 2 hours of delivery.

• Incorrect Items: If you received the wrong product, please keep the item in your freezer and contact us immediately for a swap.

• Defective Products: If you notice a quality issue (e.g., texture or odor) upon opening, please take a photo and contact us within 24 hours.

3. Refund Eligibility

Refunds or replacements will be evaluated on a case-by-case basis. To be eligible for a refund or credit, you must provide:

• Your order number.

• Photographic evidence of the product and packaging.

• A brief description of the issue.

4. Delivery Issues

• Unattended Deliveries: As our products are frozen/chilled, we are not responsible for the quality of items left unattended at your doorstep as a reminder message will be sent out 1 day before delivery.

• Incorrect Address: We cannot offer refunds if an incorrect or incomplete delivery address was provided at checkout.